Can I request a copy of all my personal data stored at totohoki?

Yes. Log into your account settings and use the 'Export My Data' option, or email support@totohoki.app with your account ID and request type. We'll provide a complete digital copy of your information within 14 business days.

LEGAL REFERENCE

Your Privacy at totohoki

We handle your account details, payment information and personal data with dedicated encryption and transparent practices built for Indonesia's sportsbook and casino environment. This privacy policy explains exactly...

Data ProtectionPayment SecurityTransparent PracticesIndonesia-CompliantAccount Privacy

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Policy Scope and Data Handling

totohoki collects personal information necessary to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and deliver your gaming experience in supported regions. We do not sell your data to third parties. Your account credentials, transaction history and gameplay preferences remain encrypted on our infrastructure. Where local law permits, we may share minimal data with payment processors and regulatory contacts

to maintain service integrity. This policy aligns with data protection standards applicable to Indonesia-based gaming platforms.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions and Contact

PLATFORM TRUST SIGNALS

Privacy Standards Behind Your Account

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS are transmitted through 256-bit SSL encryption. Your payment card details and bank...

Annual Audits

We commission independent security audits yearly to verify data handling, access controls and compliance with Indonesian gaming and fintech regulations...

Minimal Retention

We retain account data only as long as required by local law and your membership. Closed accounts are purged within...

Zero Third-Party Sales

Your gameplay history, preferences and personal contact details are never monetised or shared with advertisers, data brokers or external platforms...

Incident Response

If a data breach affects you, we notify affected account holders within 48 hours with details, mitigation steps and direct...

Payment Partner Vetting

DANA, OVO, GoPay and QRIS integrations pass our security review before deployment. Each processor signs a data-handling agreement confirming our...

Consistency Across totohoki Pages

Terms of Service

Outlines account usage rules, prohibited activity and dispute resolution; references this privacy policy for data handling.

Player guidance

Describes Deposit references, session timers and account controls; privacy policy covers how we store your limit preferences securely.

Payment Methods Guide

Explains DANA, OVO, GoPay and QRIS deposit steps; privacy policy details how we encrypt and process payment identifiers.

Cookie Policy

Lists tracking cookies and analytics; this privacy policy clarifies how we use cookie data and device identifiers for account security.

Dispute Resolution

Covers complaint handling and escalation paths; includes how we protect your dispute records and communication logs.

Account Deletion

Explains how to close your totohoki account; privacy policy confirms your personal data is encrypted and deleted per local retention rules.

Regulatory Compliance

Details our operating status in supported Indonesian regions; privacy policy explains what data we share with regulatory authorities when required.

What Drives Our Privacy Framework

Account Verification

We collect your name, ID number and phone to confirm your identity once. This data stays encrypted and is never shared with external platforms or advertisers.

Payment Rail Security

When you deposit via DANA, OVO, GoPay or QRIS, your transaction reference and e-wallet token are tokenised. We store only the token, never your full payment credentials.

Gameplay Tracking

Your slot spins, live table bets and sportsbook slips are logged to your account for transparency and dispute resolution. These records stay private and on-server only.

Bonus and Promo Data

Eligibility for ongoing promotions and bonus rounds is tracked against your account history. We use this data only to deliver relevant offers, never to profile or re-sell.

Withdrawal Request Processing

When you request payouts to your DANA, OVO, GoPay or QRIS wallet, we verify your linked payment details and record the transaction. No third party sees your personal identifiers.

Session and Device Data

We log your login times, device types and IP regions to detect unauthorised access and fraud. This security data is retained for 12 months then automatically deleted.

Common Privacy Questions

No. We do not sell, trade or rent your personal information. Your name, contact details and account history remain totohoki property and are encrypted on-server. Payment processors (DANA, OVO, GoPay, QRIS) receive only tokenised transaction references, not your identifying data.

We retain closed account data for 90 days to resolve any pending disputes or chargebacks. After 90 days, all personal information is permanently deleted from our systems. Regulatory holds may extend this timeline where local law requires.

We notify affected account holders within 48 hours via email and SMS. You'll receive details of what data was compromised, immediate mitigation steps, and direct contact for our security team. We also report to relevant Indonesian regulatory bodies as required by law.

Yes. Log into your account settings and use the 'Export My Data' option, or email [email protected] with your account ID and request type. We'll provide a complete digital copy of your information within 14 business days.

All payment details are encrypted using 256-bit SSL before transmission. We tokenise your e-wallet credentials immediately upon receipt and store only the token on our servers. Your actual bank account or e-wallet login never appears in our database.

Our cookies track activity only within totohoki to remember your session, language preference and account settings. We do not use retargeting cookies to follow you on external sites. See our Cookie Policy for full transparency on all tracking identifiers.

Only you (via your account login) and totohoki's authorised support and security teams can access your data. Payment processors see transaction tokens only. We never share your slot spins, live table activity or sportsbook bets with third parties without written consent.